RETURNS POLICY - MAIN SUMMARY
If you notice an issue on the products or anything else on the order and need to make a claim, please email firstname.lastname@example.org with a clear subject line e.g. order number XXX problem and extra information.
Beyond that however, keep in mind we’re a very small business & pride ourselves on looking after our customers. Make sure you email us at email@example.com and we may be able to sort out a unique solution for you (e.g. if we have any available 50% discount vouchers).
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
Please read our full disclosure below for further information.
RETURNS POLICY - FULL DISCLOSURE
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Unfortunately due to the size of our company, we are unable to provide refunds on "change of mind". As our operations expand, we will be able to provide refunds and exchanges for "change of mind".
If you notice an issue on the products or anything else on the order, please submit a problem report by emailing firstname.lastname@example.org with a clear subject line e.g. order number XXX problem.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange your defective item for the new same item, please have the product refunded and then re-order the product. Contact us at firstname.lastname@example.org. As our operations expand in the future, we will be able to exchange "non defective products" with different sizes or styles and automated exchanges.
To return your product, you should mail your product to: Dadshirts, 19749 Dearborn St, Chatsworth, CA 91311.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. This can be anywhere between 3-20 days.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or intended destination.
Returned by Customer:
It is best advised to contact us at email@example.com before returning any products. We do not refund orders for buyer’s remorse, and we currently are unable to exchange different sized products. A new order, at your expense, would need to be placed for an updated size if you choose to accept or offer size exchanges to your end customers.